1. Why did Easy Touch Store change its domain name to diaTHOR?

At diaTHOR, formerly known as Easy Touch Store, we underwent a domain name change due to technical reasons. Rest assured, while our name may have changed, our commitment to providing top-quality diabetic products remains unchanged. We continue to offer the same trusted Easy Touch products.

2. Are the products sold on diaTHOR authentic?

Absolutely! We understand the importance of reliability when it comes to diabetic care. All products available on diaTHOR are sourced directly from Easy Touch, a registered trademark of MHC Medical Products, LLC. We guarantee the authenticity and quality of every item we sell.

3. How does diaTHOR ensure product quality?

At diaTHOR, product quality is our top priority. We meticulously vet our suppliers and maintain strict quality control measures to ensure that only the best products reach our customers. Additionally, we regularly review customer feedback and update our product selection accordingly to meet the evolving needs of the diabetic community.

4. Does diaTHOR offer discreet packaging?

Yes, absolutely. We understand the importance of privacy when it comes to medical supplies. All orders from diaTHOR are shipped in discreet packaging to ensure your privacy and confidentiality.

5. How quickly can I expect my order to be delivered?

We understand the urgency of diabetic supplies, which is why we prioritize swift order processing and delivery. Orders received after 12 PM may be processed the next business day. Also, orders are typically processed and shipped within 1-2 business days. Depending on your location, you can expect your order to arrive within 3-5 business days for standard shipping, with expedited shipping options available for faster delivery.

6. What if I have a question or issue regarding my order?

Customer satisfaction is paramount at diaTHOR, and we're here to address any questions or concerns you may have. Simply reach out to our customer support team via email or the contact us form, and we'll gladly assist you with resolving any issues or providing further information regarding your order. We aim to answer all customer inquiries and meet their needs within 5 business days.