831565 EasyTouch® U-100 Insulin Syringes, 31g, .5cc, 5/16 (8mm), Yellow

Dear Hector,
Thank you for reaching out and for taking the time to share your experience. We truly understand how important timely delivery is, especially when expedited shipping is selected.
We would like to kindly clarify the timeline of your most recent order to avoid any confusion. Your order was placed on Friday, January 20, and it was handed over to the carrier the very next business day. According to the carrier’s tracking information, the package was delivered on January 26, resulting in a total transit time of 5 days.
During that specific period, there was an extreme cold weather wave affecting multiple regions, which unfortunately caused widespread carrier delays beyond our control. Regrettably, this impacted some expedited shipments, including yours.
Please accept our sincere apologies for the inconvenience this delay may have caused. While we always dispatch orders promptly and on schedule, carrier-related delays can occasionally occur, particularly during severe weather conditions.
We truly appreciate your patience and understanding, and we value you as a customer. If you have any further questions or if there is anything we can assist you with, please do not hesitate to let us know.
Warm regards,

Dear Joe Burns,
We sincerely apologize for the delay in our response and any frustration it may have caused. This is not the experience we aim to provide, and we appreciate your patience. Please know that we are here to assist you and will ensure your concerns are addressed promptly.
orders@easytouchstore.com
Best regards,