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Refund policy
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Items must also be returned in their original packaging. A proof of purchase or order confirmation is required.
To initiate a return, please contact us at support@diathor.com. If your return request is approved, we will provide return instructions.
Please note that customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Items sent back without prior approval will not be accepted.
Approved returns should be sent to:
diaTHOR, 806 Summer Park Dr, Suite 250, Stafford, TX 77477, United States
Damages and Issues
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We will review the issue and take appropriate action to resolve it.
Exchanges
The fastest way to receive a replacement is to return the original item after your return is approved and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be processed back to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.
Approved refunds are issued to your original payment method within 5 business days after we receive and inspect the returned item. We do not charge a restocking fee.
Lost or Delivered Packages
If a carrier confirms that an order has been delivered to the correct address, but the package is later reported missing, we are not responsible for loss after confirmed delivery. Customers are advised to contact the carrier directly to investigate such cases.